We Accept Visa and
Dunn & Bradstreet
BBB Rated Business
For Our Active Military
FREQUENTLY ASKED QUESTIONS
Trust your bike to a company with extensive
motorcycle shipping experience.
How will my motorcycle be shipped?
Motorcycles are palletized and strapped
down with nylon straps. There are four
straps to secure the motorcycle, two in
front and two in the back. These pallets
are called skids. These skids are design
especially for motorcycle for safe
shipping. The motorcycle is covered and
transport in an enclosed auto
transporter. Enclosed auto transporters
have a lift gate for safe loading into
What if my motorcycle does not fit on
motorcycles do fit on the skid. However,
if your motorcycle is longer than 8 feet
or wider than 4 feet, you will have to
provide your own skid, and accommodate
the truck with a loading dock to load
What is the transit time for motorcycle
This depends on the
state and location of the motorcycle to
be picked up. Most transit time is one
to three weeks.
What is required before I ship my
sure your motorcycle is within 96" long
and 40" wide. You need to know the
weight of your motorcycle; if you don't,
click here. You also need to
completely drain all fuel from the tank,
unlock the steering, remove the keys,
fold in the mirrors (if possible), and
remove all items from the saddle bags
and glove box. DO NOT send the keys or
important documents with your
motorcycle. We recommend you send them
with an overnight courier. The driver
will not pick up or deliver the keys and
Can I ship spare parts or boxes with the
No. all spare parts, keys,
and paperwork need
to be shipped separately. You can ship the
motorcycle helmet as long as it’s
securely fastened to the motorcycle. The
windshields can stay on the motorcycle.
You will need an inventory list of items
attached to the motorcycle for the
What do I do to prepare the motorcycle
gas needs to be drained as low as
possible. Keep the motorcycle unlocked
so that the driver can place onto the
skid and then onto the truck
How do I pay for the shipping?
accept Visa or master cards drawn on a
U.S bank only. If shipping overseas we
accept money wire transfers.
How will I be notified prior to the
pick-up and delivery?
driver will call twelve to twenty-four
hours before the pick-up and delivery,
but it in some cases he could pick up
earlier or later the same day. The
driver tries to give a window of four
hours. The drivers will try to
accommodate the time frame that they ask
him, but sometimes they may run late due
to traffic, weather, or other
Can I have my motorcycle picked up and
delivered to a residence?
as long as the truck driver can get in
and out safely to the residence, however
it is cheaper to have the motorcycle
picked up and delivered to a commercial
business. Our trucks generally only
deliver in residential areas during
business hours, however special
arrangements can be made. Commercial
pick-ups and deliveries of the
motorcycle can be convenient because
someone will be there all day to hand
over and receive the motorcycle.
Can my motorcycle change trucks and
the motorcycle can or will change trucks
and drivers. The motorcycle will stay on
the same skid.
Can I have the truck driver handle the
money for the purchase of the bike?
The truck driver does not accept
responsibly for exchange of funds for
the motorcycle. This is between you and
Is there a condition report noted on my
motorcycle upon pick-up and delivery?
driver will walk around the motorcycle
upon loading and delivery. If any damage
is present, this must be written on the
condition report, and signed by the
driver and receiving agent. If the
damage is not noted on the condition
report at the time of delivery, any
claim will be denied.
What is the insurance coverage on my
coverage is up to $5000.00 only. The
insurance coverage is for damage not
replacement. The insurance is to cover
damages that may be caused during
transit. You need to check with your
insurance company to see they cover
third party transfers. However, you can
purchase additional insurance.
What if my motorcycle is worth more than
need to follow up with additional
coverage with your insurance company or
you can purpose additional coverage with
How long is my transport quoted cost
quotes are based on fuel costs and
demand. The quote that is provided to
you is good for 7 business days.
However, Transporter Auto Services,
reserves the right to adjust any and all
What do I do if the truck can’t get into
my location for pick up of my vehicle?
The truck driver will get as close to
your door as he can legally and safely.
Many cities have restrictions on large
trucks that prohibit them from driving
into some residential areas. Transport
truck are an average of 75 ft. long,
weighs about 78,000 lbs., and are built
low to the ground and needs lots of
space to maneuver and turn around. If
your home is restricted by narrow
streets, low-hanging trees, speed bumps
or tight turns, the driver may ask you
to meet the truck at a different
destination or we will arrange a
convenient location, like a shopping
center or major street crossing, to pick
up or deliver your vehicle.